Leslie S Sbl

I need to make an exchange for size and no one will speak to me?

i need a call to figure out how to do an exchange and not one listed number works? how do you run a business like this?
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Loss:
$130

Preferred solution: size exchange

User's recommendation: best not need to make a a return

Emily N Fls

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Verified Reviewer

The shoes have not arrived

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Soludos - The shoes have not arrived
I'm leaving tomorrow and I have been waiting for my order for 15 days and nothing that comes seems irresponsible to me since it was my money and I can't cancel the order either. My order is Order #775653 I have tried all the ways to contact you and it has been impossible
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Loss:
$65

Preferred solution: Deliver product or service ordered

michele k Rey

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Marietta, Georgia

Never received shoes

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Soludos - Never received shoes
Soludos - Never received shoes - Image 2
Soludos - Never received shoes - Image 3
Never received exchange for my wrong size of shoes .. zzzzzccccc.. zzzzz444444****444444****444 yyyyy nnnnn
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Pittsburgh, Pennsylvania

NO shoes delivered and NO response from SOLUDOS

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NO shoes delivered and NO response from SOLUDOS
I ordered two pairs of shoes two months ago and have not received them yet. The money was withdrawn from my account immediately after I placed the order, so they have my money in hand. I sent three emails requesting updates on my order and not one response. Not One. Not a word. No phone number attached to this company is not valid or current, so calling them is out of the question. This company has the absolute worst customer service I have ever encountered.
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Julie C Upg

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Verified Buyer

Very poor

Soludos - Very poor
After 4 attempts to contact company regarding order, placed approximately six weeks ago. Account has been charged and company has not returned emails and number given is not in service.
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Loss:
$110
Pros:
  • Nice products
Cons:
  • Poor customer service - possible scam

Preferred solution: Full refund

User's recommendation: Buyer beware!

Gayle B Wyq

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Verified Reviewer

No shoes and no response to 4 emails on their helpline email but charged visa the day I ordered them

I ordered shoes April 9. Order #775642. They were immediately billed to Visa but I have received no shoes as of May 8 and they have not responded to any helpline email I sent. I try tracking the order and it says they dont recognize the order number or the email- yet they emailed me an order confirmation the day I ordered them. Do I have to go to my visa co to get money back?
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Preferred solution: Full refund

User's recommendation: Don’t expect to receive your order

Anonymous
map-marker Gainesville, Georgia

Order# 774997

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Hello Soludos, I placed order #774997 on 3/30/2023, but never received shipping info or my order since. I want to know where is my order now. If not shipped yet, I want to cancel. This is 3nd sending email to help@***.com, but never received reply from your company. Hope to hearing from you very soon! Regards
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User's recommendation: Won't shop from Soludos anymore.

gabriela a Qdb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible costumer service

Soludos - Horrible costumer service
I order a pair of shoes 4 weeks ago, they haven't shipped my order and they don't answer my mails. I email them every day and still no answer from them.
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Loss:
$77
Cons:
  • Bad costumer service

Preferred solution: Full refund

Ronee Ata

Order has not arrived

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They dont answer the phone or mails I have sent because my shoes hasnt been delivered and they stole my money
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Loss:
$115
Cons:
  • It is a scam

Preferred solution: Full refund

Anonymous
map-marker Pocatello, Idaho

Return help

I put an order on April 13. My order number is 77572 but it has not shipped yet. Give me an information about the status of my order unless I will cancel it with the bank.
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Trany Qkb
map-marker Chagrin Falls, Ohio

Trying to do a return and nobody will answer emails no number to call

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Received my order after a month and its the wrong size I need to exchange, but no one will answer any of my emails
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User's recommendation: No don’t!

Anonymous
map-marker Ventura, California

Possible confusion with my order

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We cannot find any way to contact them by phone, but we emailed them. Hopefully the problem will be resolved. Order the shoes December 2 We were charged for the shoes but have not received them yet. Have not heard anything via email either.
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User's recommendation: Great product just takes a long time to get.

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